Data pro­tection in­for­mation

Helaba handles your data responsibly in all business relationships. Learn more about this and inform yourself about the processing of your personal data with the help of our current data protection information.

Contact

Person in charge

Landesbank Hessen-Thüringen Girozentrale
Anstalt des Öffentlichen Rechts

Neue Mainzer Straße 52- 58
60311 Frankfurt am Main
T: +49 69/91 32-01


Data protection officer

Kaiserleistraße 29 - 35
63067 Offenbach
T: +49 69/91 32-01
E-Mail: dtnschtzhlbd

Data security and confidentiality

Confidentiality
We place great emphasis on processing personal data in a frugal, proportionate, and necessary manner, as permitted by law. Confidentiality is as important to us as data security. These principles form the basis for all our business relationships with customers, business partners, supplier, and interested parties.
Through responsible action and suitable technical and organizational measures, such as guidelines, procedures, and IT security, we ensure the confidentiality and integrity of data.

Our Protection Concept
We have established a company-wide framework of guidelines and minimum standards to protect data and prevent data protection breaches. These guidelines are regularly updated to ensure they comply with current legal regulations and market developments.Our employees are bound by confidentiality obligations and are not permitted to disclose your data unlawfully or unnecessarily. In the event of a data protection breach, we respond immediately and take measures to minimize the spread and prevent further risks.

Data Deletion
We delete personal data as soon as they are no longer required for our business purposes and there are no other legitimate reasons for retention, such as statutory retention periods.

  • General data protection information

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  • Data protection information for Helaba employees

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  • Data protection information for visitors

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  • Data protection information for applicants and their legal representatives

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  • Data protection information for external service providers

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  • Data protection information for users of our newsletters

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  • Data protection information in the precious metals and foreign notes and coins businesses

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  • Data protection for video surveillance

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  • Data protection information for the use of video conferencing and webinars using "Teams"

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  • Supplementary data protection information on credit transfers

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We, the Landesbank Hessen-Thüringen Girozentrale (Helaba), use cookies that are absolutely necessary to provide you with our website. No additional cookies will be set for the duration of your visit to this website if you close the banner by clicking on "Decline". If you give your consent, we will use additional cookies to process information about your use of our website for the purposes of statistics (such as measuring reach) and marketing (such as displaying personalized content).

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Data protection | Imprint

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Cookies

When you visit our website, Helaba makes use of required and optional cookies. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer more than once. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website.

Further information on the use of cookies on helaba.com can be found at Data protection.

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
disclaimer_disclosureRequirements [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
disclaimer_residenceGermany [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
hideCookieNotice [helaba]necessary: Saves that the cookie or data protection notice will not be requested every time you visit.30 daysno
WSESSIONID [helaba]necessary: Standard cookie to use with PHP session data.sessionno

The sole purpose of using analytical services on our website is to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be directly identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of our website.

You  find more information on statistics cookies here: Data protection

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
_et_coid [etracker]statistic: cookie detection2 years / Evaluation to improve the user experience of our websiteno
allowLoadExternRessources [helaba]statistic: Saves the user decision that external components may be loaded automatically.30 days / Evaluation to improve the user experience of our websiteno
allowTracking [helaba]statistic: Saves the user decision that visitor behavior may be tracked.30 days / Evaluation to improve the user experience of our websiteno
BT_ctst [etracker]statistic: Is used to detect whether cookies are activated in the visitor's browser or not.session / Evaluation to improve the user experience of our websiteno
BT_pdc [etracker]statistic: Contains Base64-coded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization.2 years / Evaluation to improve the user experience of our websiteno
BT_sdc [etracker]statistic: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the beginning of the session), which is used for personalization purposes.session / Evaluation to improve the user experience of our websiteno
isSdEnabled [etracker]statistic: Detection of whether the visitor's scroll depth is measured.1 hour / Evaluation to improve the user experience of our websiteno

On our website, we use a so-called re-targeting technology provided by The UK Trade Desk Ltd., 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom. With this technology, cookies (so-called third-party cookies) are stored on your hard drive when you visit our website. These cookies are either permanent or temporary cookies that are automatically deleted after a certain period of time has elapsed.

You find more information on marketing cookies here: Data protection

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
EDAAT [.adsrvr.org]Marketing: Stores a temporary security token for EDAA sign-out pages such as http://www. youronlinechoices. com/1 hour / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TDCPM [.adsrvr.org]Marketing: Matching IDs to avoid redundant calls.365 days / evaluation for the playout of banners for marketing purposesyes/ United Kingdom
TDID [.adsrvr.org]Marketing: recognition of web profiles over time on different websites.365 days / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOut [.adsrvr.org]Marketing: Stores the decision to opt out of re-targeting.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOutOfDataSale [.adsrvr.org]Marketing: Stores the decision against selling data to third parties.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
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