Secure e-mail communication

If your company supports PGP or S/MIME encryption, we need either a PGP key or an S/MIME certificate from you or your domain.

You can transmit this information to us in the following way:

• Start the registration process (see section 2 "Encrypted communication using the Secure E-Mail Webinterface") by asking a Helaba employee to send you a confidential e-mail. You will then receive an e-mail from Krypto-gateway-administrator@helaba.de. If you use S/MIME, please reply to this e-mail with a signed e-mail. If you use PGP, please send the key as a file attachment.
  
  Your key or certificate will then be automatically stored in our Secure E-Mail system, and future e-mail communication with any Helaba sender will be encrypted if the sender marks it as "confidential". The original e-mail from the sender that was used to initiate the registration process will now be sent to you directly.
  
  
• If you already have a personal certificate or your personal key, please proceed as follows:
  
  Send us the certificate or the PGP key in an e-mail. If you use S/MIME, simply send a signed e-mail and if you use PGP, please send the key as a file attachment. Your key will then be automatically stored in our Secure E-Mail system and associated with your e-mail address. Subsequently, all e-mails from Helaba marked as confidential will be sent to you in an encrypted format.
  
  
• You can also upload your S/MIME certificate or your PGP key into our system through the Secure E-Mail Webinterface if you are registered on https://secure-mail.helaba.de. The registration process is described in section 2.

If your company has a domain certificate and we do not already have it, please send it in an unencrypted zip file to scrmlhlbd.

If you would like to send encrypted e-mails to Helaba yourself, you either need the certificate or the key of the recipient at Helaba or, alternatively, our domain certificate.

The certificates or keys of specific Helaba e-mail addresses can be obtained on the Secure E-Mail Webinterface at https://secure-mail.helaba.de.